11.00 N ITIL Foundation Training Ikeja

Published date: August 10, 2017
  • Location: Ikeja, Ikeja, Lagos, Nigeria

J-Prime InfoTech ITIL® 2011 Foundation training program imparts knowledge about the fundamental concepts and terminology of ITIL® Service Lifecycle. It elaborates on the various phases involved; processes used; and their impact on IT Service Management practices. This training also covers basic concepts related to the effective implementation of ITIL® framework within an organization to enhance business growth.


Training Dates
16th - 18th August -- Weekdays (Optional)
19th - 26th August -- Weekends (Optional)

COURSE MATERIALS: Available in Soft copies

Objectives
The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:
Service Management practice (understanding)
Service Lifecycle (understanding)
Key principles and model (understanding)
Selected roles (knowledge)
Selected functions (knowledge)
Technologies and architecture (knowledge)
ITIL Qualification scheme (knowledge)

Contents

The course familiarises participants with the content of the
ITIL Service Strategy
Service Design
Service Transitions
Service Operation
Continual Service Improvement

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